Help Centre

How can we help?

Quick answers for shoppers and deal hunters, from posting a request to resolving a problem.

Last updated: 10 October 2026

Getting started

EarnADeal connects people who want a lower price with people who are skilled at finding legitimate bargains. Create one account, choose whether you are shopping, finding deals, or both, and verify your email before publishing.

Buyer requests

Describe the exact item, current price, condition, country and any must-have details. Choose new or professionally refurbished; private second-hand items are not accepted. Your first five requests are free. A one-time £4.99 account upgrade allows unlimited buyer requests for the lifetime of the account.

Comparing offers

Check the product, total price, delivery, retailer, restrictions and finder profile. You can compare offers without paying. The unlock fee and net saving are shown before you choose an offer.

Unlocking a deal

Pay only when you choose to reveal protected purchasing instructions. Do not complete a purchase if the item, price or conditions differ materially from the offer. Keep screenshots of the offer and checkout.

Deal hunters

Respond only with genuine, reproducible savings. Disclose delivery charges, membership requirements, voucher conditions, regional limits, expiry dates and whether an offer is single-use. Finders receive the displayed share after the dispute hold period.

Account and profile help

Use your dashboard to manage requests, deals, profile photo and bio. Never share passwords, payment details or one-time security codes in listings or messages.

Still need help?

Send the support team the listing or purchase reference, what happened and any useful evidence. Do not include full card details or passwords.