What is covered
An invalid or expired code presented as active; the wrong product or condition; an undisclosed material restriction; an advertised price that was unavailable when you followed the instructions promptly; or a refurbished item that materially differs from its disclosed grade, warranty or returns terms.
What is not covered
Changing your mind, delivery delays outside the finder’s control, normal price movement after a reasonable availability window, failing to meet a disclosed condition, buying a different item, retailer refusal unrelated to the instructions, or the cost of the product itself. The guarantee covers the EarnADeal unlock fee, not consequential losses.
Before you claim
Check every disclosed condition and try the instructions exactly as written. Capture the final basket, price, error message and date. Do not make an unwanted purchase merely to create evidence.
How to claim
Contact support promptly with your purchase reference, a clear explanation and relevant screenshots. We may ask the finder to respond. We review the offer snapshot, instructions, timing and evidence.
Outcome and timing
Approved claims are returned to the original payment method. Bank processing times vary. Rejected claims include a reason and may be appealed once with new relevant evidence. Nothing here limits statutory consumer rights.